Frequently Asked Questions
Find answers to common questions about our professional hair care products.
Are your products cruelty-free?
Yes, John Paul Mitchell Systems was the first professional beauty company to announce that we do not conduct or condone animal testing.
How can I verify the authenticity of my product?
To ensure you are purchasing genuine Paul Mitchell products, always buy from authorized salons and professional beauty retailers.
Which products are best for color-treated hair?
Our Color Protect and Platinum Blonde lines are specifically formulated to extend the life of your color and maintain vibrancy.
Are your products sulfate-free?
We offer a wide variety of sulfate-free options, particularly within our Tea Tree, Awapuhi Wild Ginger, and Clean Beauty collections.
Can I use Paul Mitchell products on hair extensions?
Many of our products are safe for extensions; however, we recommend consulting with your stylist to choose products that won't weaken the bonds or tape.
Do you offer professional-sized products?
Yes, many of our shampoos and conditioners are available in liter sizes for better value and professional use.